Privacy Policy

This Privacy Policy explains how Ace Corporate Services, registered in Saint Lucia under registration number 2025-00823, collects, uses, shares, and protects information when you use KrptoPay.

1. Information We Collect

1.1 Account data

We collect information you provide when creating or updating an account, such as your email address, name, login credentials, and settings. Passwords are stored in hashed form only.

1.2 Verification and compliance data

Where required, we may collect verification documents, liveness checks, address information, source-of-funds information, and other compliance materials.

1.3 Wallet and transaction data

We collect wallet balances, transaction history, deposit and withdrawal requests, exchange activity, P2P trade records, and the metadata needed to process and audit those workflows.

1.4 Marketplace data

We collect marketplace profile information, listings, package details, buyer requirements, order history, delivery records, revisions, dispute records, payout information, reviews, and messages exchanged inside marketplace order rooms.

1.5 Support and company inquiry data

If you contact KrptoPay, we collect the contents of your support, legal, compliance, seller, or company wallet inquiry and related contact details.

1.6 Technical data

We may collect device, browser, network, IP, session, and usage data needed for authentication, fraud prevention, support, security, and service reliability.

2. How We Use Information

• To provide wallet, P2P, marketplace, and enterprise wallet features
• To authenticate users and secure accounts
• To process deposits, withdrawals, trades, orders, refunds, and payouts
• To verify identity, review risk, and satisfy legal obligations
• To moderate seller activity, listings, disputes, and account abuse
• To send transaction, order, security, and operational notifications
• To respond to support and company onboarding inquiries
• To improve service reliability, product quality, and fraud prevention

3. What Other Users Can See

Some information is intentionally visible to other users. Seller handles, approved public profile details, listings, ratings, reviews, and other marketplace presentation fields may be shown on public marketplace pages.

Buyers and sellers may also see information needed to complete an order, such as requirements, messages, delivery submissions, revision requests, order status, and dispute-related records.

4. How We Share Information

We do not sell your personal information. We may share data:

• With service providers that help operate authentication, hosting, communications, compliance, or payout workflows
• With banking, payment, payout, blockchain, or infrastructure partners when needed to complete a requested transaction
• With counterparties in marketplace or P2P workflows where information is necessary to complete the transaction or resolve a dispute
• With advisors, auditors, regulators, courts, or authorities where required by law or needed to protect the Service
• In connection with a corporate transaction, reorganization, or business transfer, subject to applicable law

5. International Transfers

KrptoPay operates internationally. Your information may be transferred to or processed in jurisdictions different from your home jurisdiction, subject to appropriate safeguards where required.

6. Data Retention

We retain information for as long as needed to operate the Service, comply with law, resolve disputes, enforce agreements, investigate abuse, and maintain accurate records. Retention periods may vary depending on account status, legal obligations, dispute handling, and risk requirements.

7. Security

We use administrative, technical, and organizational safeguards designed to protect data, including authentication controls, scoped access, logging, monitoring, and other measures suited to a financial and marketplace environment. No system can guarantee absolute security.

8. Cookies and Similar Technologies

KrptoPay uses cookies and similar technologies for login sessions, security, user preferences, and related service operations. For more information, please review our Cookie Policy.

9. Your Rights

Depending on applicable law, you may have rights to access, correct, delete, restrict, or object to certain processing, or to request portability of certain data. Some rights may be limited by legal, security, fraud-prevention, or financial-recordkeeping obligations.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the Last Updated date above. Continued use of KrptoPay after the updated policy takes effect means you accept the revised policy.

11. Contact

For questions about this Privacy Policy or our data practices, please contact us.

Registered address: Offices of Ace Corporate Services, Ground Floor, Rodney Court Building, Rodney Bay, Gros Islet, Saint Lucia