Frequently Asked Questions
Answers to common questions about KrptoPay wallet operations, marketplace orders, seller workflows, and enterprise wallets.
Platform
What is KrptoPay?
KrptoPay is a multi-chain custodial wallet platform with P2P trading and a services marketplace. Individuals use it for everyday wallet activity, and companies can work with KrptoPay on dedicated custodial wallet setups.
Do I need separate accounts for wallet and marketplace activity?
No. KrptoPay keeps one account and one wallet. Marketplace activity is a separate workspace, not a separate account.
What chains and assets are supported?
KrptoPay supports Bitcoin, BNB Chain, Ethereum, and Solana, including BTC, native chain assets, and supported stablecoins on those networks.
Marketplace
How are marketplace orders funded?
Buyers fund marketplace orders from their KrptoPay wallet balance. The order amount is committed once the order is placed.
When do sellers receive payout?
Seller payout is released after order completion or after an approved dispute decision.
Are revisions, refunds, and disputes supported?
Yes. Marketplace orders support delivery review, revision requests, cancellations, refunds, and dispute handling when needed.
Sellers
Can anyone publish services immediately?
No. Seller access depends on seller-profile status, visibility controls, and verification requirements enforced by the platform.
What information is public on seller profiles?
Public seller pages may display the seller handle, public profile details, service listings, ratings, and reviews needed for buyers to evaluate services.
Enterprise wallets
Does KrptoPay offer enterprise custodial wallets for companies?
Yes. KrptoPay works with companies that need a dedicated custodial wallet setup, operational controls, and guided onboarding.
How does a company start an enterprise setup?
Company setups start through direct contact so KrptoPay can review the business model, control requirements, compliance needs, and rollout scope before onboarding.